Why was my order rejected?
Updated over a week ago

Orders can be rejected for two main reasons:

The value of the order is too low

Trades usually fail when placing orders with an amount higher than your buying power or the available funds to invest.

In other cases, a trade can fail due to the price of the security you want to buy fluctuating between the time you place the order and when it is executed. The trade fails because the queued money might not be sufficient to complete the transaction; consequently, you won't be able to purchase that particular security at the moment.

No-one trading at the moment

If you have faced a rejection while trying to make a trade and your buying power was sufficient to cover the transaction, it may be because we were unable to retrieve a valid quote from market makers. This means that no one was willing to buy or sell shares at that time or they were only willing to offer an unfavorable price.

Fortunately, this situation usually lasts only a few minutes for a given stock. Therefore, if you wait for a short time and try again, you may be able to make the trade successfully.

Investing in securities or other financial instruments always involves the potential of losing your money. FlexInvest recommends considering your investment objectives and risks before investing. For more information, please read our Risk Disclosures Statement and our Terms & Conditions.

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